“People won’t remember what you did. People won’t remember what you said.
But, people will always remember the way you made them feel.”
Clients seldom leave CPA’s for technical knowledge or work product – they leave for “perceived indifference” – they don’t feel like anyone cares. This manifests itself when calls and emails are not returned, work is always done last minute, etc. It is easy to say you will be different — but we put our commitment in writing with consequences if we don’t meet our commitments.
In Touch Promise –
(Responsive)
Our goal is to return phone calls and emails the same day, but always within 24 hours. If we fail to do so, we’ll give you a $25 gift certificate to your favorite restaurant.
2-Minute Drill –
(Dependable)
We guarantee to complete your scheduled work by our promised completion date or we’ll knock 20% off our fee.
The Penalty Box –
(Accountable)
We stand behind our work. If you are subjected to penalties as a result of a failure on our part, we’ll fully reimburse those penalties.